P A Y M E N T I N F O
We accept Visa, Master, Discover and American Express cards.
S A L E S T A X
New York Sales Tax 8.875% is collected on orders shipped to New York State. Sales tax calculates purchase value plus shipping costs.
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Please order your Valentine's Day gift by February 1st to ensure delivery by the 14th.
Our studio will be closed from February 6 thru 29. Please make sure all orders are place by February 1st.
Regular shipping schedule will resume on March 1st.
S H I P P I N G I N F O
PLEASE NOTE: Our studio will be closed from February 6 thru 29. Please make sure all orders are place by February 1st.
Regular shipping schedule will resume on March 1st.
Most order ship within 3-5 business days. Products requiring longer processing time will have a notice on the listing. An email notification will be sent once the order has shipped.
WITHIN THE UNITED STATES
Method: USPS or FEDEX.
Calculation: Shipping costs are determined by total $ amount.
Up to $10 ..... $2.00
$11 - $20 ..... $6.00
$21 - $40 ..... $8.00
$41 - $60 ..... $10.00
$61 - $100 ..... $12.00
$101 - $200 ..... $14.00
$201 - $400 ..... $20.00
$401 - $800 ..... $40.00
$801 - $1000 ..... $60.00
$1001+ ..... $100.00
Time: Estimated to take 2 - 9 business days from the date of shipment depending on delivery address State.
OUTSIDE OF THE UNITED STATES
Method: USPS.
Calculation: Shipping costs are determined by weight, destination and selected shipping method.
Time:
- International First Class Mail is estimated to take 10 - 21 business days from the date of shipment*.
- International Priority Mail is estimated to take 6 - 9 business days from the date of shipment*.
*Shipping times are based on information provided by the United States Postal Service. Estimated time does NOT included time in customs nor transit time in destination. International First Class Mail does not provide tracking number, delivery confirmation nor insurance.
If you require a faster delivery time, please contact us prior to purchasing for ordering and shipping arrangements.
Please note:
- All items are carefully packed to prevent breakage. However, if such occurs, please photograph and keep all contents, including packaging for insurance claim purposes. Please contact us within 5 business days of package arrival for further instructions.
- (International orders) Customers are responsible for any applicable V.A.T., G.S.T., customs taxes or tariffs assessed in their home country.
- Bailey Doesn't Bark is in no way responsible for any delays in shipping, damages in transit, packages not picked up, packages lost during transit if provided shipping/delivery address information is incorrect or international customs issues.
R E T U R N S
We want you to be 100% happy with your purchase here at Bailey Doesn't Bark. If, however, you are not completely satisfied with your order we will gladly accept the return of the unused and undamaged merchandise for a refund or an exchange. Just let us know within 7 days of merchandise arrival. Returns must be pre-authorized prior to sending merchandise back. Returned merchandise must be in its original packaging, accompanied by a copy of purchase receipt, insured for the full price and returned within 14 days of order delivery date.
We strive to maintain the highest level of quality in our products.
Our products Due to the handmade nature of most of our products not every item will be exactly the same; giving each product a sought after unique quality.
Porcelain Because our porcelain pieces are handmade, their finish by nature is bound to be uneven and organic. Their natural imperfections reflect the handmade craftsmanship of the collection.
Please note:
- There is a 10% restocking fee for opened merchandise.*
- Shipping charges are not refundable.*
- Return shipping costs are customer's responsibility.*
- All sale items are final. (Includes Discount Coupons.)
- All limited edition, limited quantity sale items are final.
- Once we have received your return we will process the refund or exchange within 5 business days.
*Not applicable if: Defects in Workmanship. If merchandise shows defects in workmanship, please contact us within 7 days of package arrival. We will immediately send a replacement or issue a full refund and arrange to have the merchandise picked up.
Damaged during transit:
Upon receiving your purchase, please carefully inspect the merchandise. If the merchandise was damaged during transit, please photograph and keep all contents, including packaging for insurance claim purposes. Please contact us within 7 days of package arrival for further instructions.
Lost in transit:
In the unlikely event of a lost package, please contact us and the shipping courier with the tracking number. (We will provide the tracking number at your request.)
Bailey Doesn't Bark is in no way responsible for packages lost during transit if provided shipping/delivery address information is incorrect, there are any delays in shipping, damages in transit, packages not picked up or international customs issues.
S E C U R I T Y
You can shop at Bailey Doesn't Bark with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit card payments safely and securely for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card processing networks. The company adheres to strict industry standards for payment processing, including:
- 128-bit secure sockets layer (SSL) technology for secure Internet Protocol (IP) transactions.
- Industry leading encryption hardware and software methods and security protocols to protect customer information.
- Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
Bailey Doesn't Bark is registered with the Authorize.Net Verified Merchant Seal program.
P R I V A C Y P O L I C Y
Your information will not be sold nor shared with third parties. Provided information will only be used for transaction and shipping purposes. We do not store credit card information. We employ Secure Sockets Layer (SSL) technology that safely encrypts all of your private information when placing an order, and guarantees it is sent securely into our systems to be processed.
